Los Jilberto's Taco Shop Temecula Parkway

I fell in love with this place because of how great the food quality is. I thought I'd finally found the perfect Mexican food spot to fill the void after moving to the area from San Diego. While the food is amazing, the business ethics leave much to be desired. My go-to breakfast burrito includes ham, eggs, beans, and cheese. Simple, right? On the menu, they do not have this specific burrito. However they do have the following. 1. Eggs, beans, and cheese = $8.25 2. Eggs, potatoes, and cheese = $8.25 3. Eggs, ham, potatoes, and cheese = $8.99 If you do the math, the difference between items 2 & 3 is 74 cents, so one might logically come to the conclusion that adding ham to a burrito would cost the same. So using this math, it should cost $8.99 for a burrito that includes eggs, beans, cheese, and ham. Here's where the restaurant gets weird. When I tried to order this burrito the first time, the cashier never told me it would be extra for the beans to be added to the eggs, ham, potatoes and cheese burrito, but that might be seen as reasonable except for the fact that I asked for the eggs, ham, potatoes and cheese burrito to NOT have potatoes. When I asked for the potatoes to be given to me on the side, I was told "we don't really do potatoes on the side." So now I'm paying for the potatoes, but you're not giving me the potatoes, AND you're charging me extra to swap in beans for days potatoes. Not very ethical in my opinion. I wouldn't mind a modest price increase to swap potatoes for beans, but charging me $1.30 extra for them seems a bit predatory. That's the price you pay for a side order of beans, not to add them to a burrito. Or at least it should be... This questionable pricing, and the unwillingness of the staff to explain why they're charging me so much for something that should be a modest price increase, is the reason I'm now done with this place. The pictures I took of the menu were from the morning of September 29th - about 2 months ago. When I tried to plead my case using the exact language above, the lady on the phone basically hung up on me, even after I kindly explained I was just trying to talk to her. All she wanted to know was "Do you still want the burrito?" My response was something to the effect of "well yeah if it's a fair price". Which in her mind was basically a "no" so she hung up. So much for quality customer service. Even after being disrespected like that I still went in and placed my order in person for an egg, beans, and cheese burrito (I had deli ham at home, which I added to the burrito myself to save $3). When I told her I was the one who called asking about the pricing, her response was "ohhhhh." No apology for the treatment, no explanation, no discussion of any kind. I wanted to give her a chance to make things right in person before deciding to avoid giving them my business, but she did nothing. I haven't been back since but have been to several other Mexican food spots between here and San Diego. Maybe I'll give them another chance in the future. Probably not though.

I am a regular customer at this place, however, there is a certain cashier that is always rude. She wears her hair up, it's curly and she wears a bandana for a headband. Not used to seeing her here on Saturday mornings. Normally, I don't care, but this is the 3rd time with the same experience with her! The cooks are great and the food is so good.